Privacy & Data Protection

This Privacy Policy explains how we collect, use and protect the personal information you give us when you create an account, play games, place bets or otherwise use our services. We are committed to protecting your privacy and to handling your personal information in a clear and secure way. This page describes the types of data we collect, how we use it, who we share it with and the choices available to you.

Types of data we collect

Personal data

When you register and verify your account we collect personal information such as your name, date of birth, email address, mobile number, postal address and identity documents provided for verification. We also store payment details required to process deposits and withdrawals, subject to our security and card-provider arrangements.

Technical and device data

We collect technical data including IP address, device identifiers, browser and operating system, location data where permitted, and usage data such as pages visited, session times and app versions. This helps us secure accounts, deliver the service and improve performance.

Transactional and activity data

We record transactional data such as deposits, withdrawals, wagers and wins, as well as account activity including login times, game history and communication preferences. This information supports account management, compliance checks and fraud prevention.

How we use your information

We use your data to operate and improve the service, to process payments, to verify identity and to comply with legal obligations. We also use data for account security, to detect and prevent fraud, to provide customer support and to communicate important account messages. Where you have given consent, we may use your details for marketing and promotional offers, which you can opt out of at any time.

Data protection and storage

We implement technical and organisational measures to protect personal data, including encryption, access controls and regular security testing. Access to personal information is limited to staff and service providers who need it to perform their duties. We retain data only for as long as necessary for the purposes set out in this policy and to meet legal or regulatory requirements.

Cookies and tracking technologies

We use cookies and similar technologies for authentication, site functionality, analytics and personalised content. Some cookies are essential for the service to operate, while others are used to improve performance or to provide targeted communications. You can manage cookie preferences through your browser or account settings; disabling certain cookies may affect site functionality.

Your rights

Access, correction and deletion

You have the right to request access to the personal information we hold about you, to request correction of inaccurate data and to request deletion where processing is no longer necessary. You can make these requests via your account settings or by contacting us at [email protected]. We will respond to valid requests in line with applicable data protection rules.

Information sharing and third parties

We may share personal information with payment processors, identity verification providers, analytics partners, fraud prevention agencies and other service providers who act on our behalf. We will also disclose information where required by law or to protect our rights. Where possible we share aggregated or anonymised data that does not identify individuals.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on this page and where appropriate we will notify you by email or in your account. Please review this page regularly to stay informed about how we protect your information.