YesPlay Responsible Gambling

We take responsible gambling seriously and want every player to enjoy controlled, safe play. We provide clear tools and practical guidance so you can manage your activity, recognise when play is becoming risky, and get support if you need it. Below you’ll find the safeguards we offer, how to use them, and where to go for professional help.

Player protection principles

We put player safety first. Our approach is to prevent harm through easy-to-use controls, proactive monitoring, and prompt responses to concerns. We train our team to spot risky behaviour and to act quickly to protect players, while respecting privacy and confidentiality.

Activity-control tools

Tools are available in your account dashboard so you can control how, when and how much you play. You can adjust settings yourself at any time or contact our support team for help applying limits.

Deposit and loss limits

You can set daily, weekly and monthly deposit limits to manage spending. Typical ranges are daily £10-£25,000, weekly £50-£50,000 and monthly £100-£100,000. A loss limit tool lets you cap how much you can lose over a chosen period. Limits take effect quickly and can be reduced immediately.

Time limits and session controls

Take short breaks or longer cooling-off periods using the time-out feature. Options include short time-outs from 1-24 hours and cooling-off periods from 1 day up to 6 weeks. Session reminders and reality checks can be set to remind you of session length, total staked and net win/loss at intervals you choose.

Self-exclusion and GamStop

If you need to stop completely, you can self-exclude for a minimum of 6 weeks up to 6 months or choose permanent exclusion. We honour the national multi-operator self-exclusion scheme, and self-excluded accounts cannot be reactivated without a verified request and cooling-off period.

Recognising problem gambling

Warning signs include rapid increases in deposit amounts, chasing losses, borrowing money to play, neglecting work or family commitments, and frequent late-night activity. If you notice these behaviours in yourself or someone you care about, take action early.

Practical tips to stay in control

Set sensible deposit and loss limits, enable session reminders, take regular breaks and avoid chasing losses. Use our self-assessment questionnaire in your account to reflect on your play. If you’re unsure, reduce limits or take a time-out while you reassess.

Professional help and support organisations

If you need extra support, contact a specialist organisation. Options include the National Problem Gambling Clinic (NHS-supported), GamCare (helpline 0808 8020 133), Gamblers Anonymous, Gordon House Trust and Bet-Regret. We provide in-app links to these services and will automatically refer players for counselling if our monitoring indicates serious risk.