Our support team can help with questions about your account, payments and withdrawals, as well as technical issues on the website or mobile app. If something is not working as expected, or you would like to share feedback, choose the contact option that suits you. Live chat is available around the clock, while email works well for enquiries that need a written response. For urgent account concerns, you can also call during the telephone support hours shown below.
| Department | Contact |
|---|---|
| Customer support email | [email protected] - account, payment and technical enquiries |
| General enquiries email | [email protected] - questions and feedback |
| Affiliate enquiries email | [email protected] - partnership enquiries |
| Phone number | +44 20 7946 0382 - account support by telephone |
| Working hours | Live chat: 24/7; phone: Mon-Fri, 09:00-22:00; Sat-Sun, 10:00-20:00 |
Contact Us by Email
Email is the preferred way to contact YesPlay about detailed requests, account issues, or anything that needs an explanation or supporting documents. Use a clear subject line so the team can direct your message to the right place. Include up-to-date contact details and any relevant account information to help avoid delays when they reply.
Submit Your Inquiry
Response Time
Most support inquiries receive a reply within one business day. Live chat is available 24/7 for assistance, while email requests are answered within 24 hours. More complex issues, such as account or payment checks, may take longer depending on their nature and the information required. We’ll provide updates if further review is needed.
Feedback
Tell us what you think, your feedback helps us improve. Send suggestions, bug reports or ideas for new games and promotions via the feedback form or email [email protected]. Every message is reviewed carefully by our team and used to improve site features, promotions and the overall player experience. Thanks for helping us make the site better.