General Terms and Conditions

This page sets out the rules that govern your use of our platform and explains the relationship between you and us. By registering an account and using our services you agree to these terms. We describe user responsibilities, eligibility requirements, how promotions work, and practical rules for deposits, withdrawals and dispute handling. If you do not agree with any part of these terms you must stop using the site and close your account.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Do not share passwords or allow others to access your account. We may require identity and address verification before allowing deposits, play or withdrawals. You must notify us immediately of any unauthorised access. We reserve the right to suspend or close accounts where we suspect fraud, money laundering, bonus abuse or other breaches of these terms. Multiple accounts or attempts to circumvent limits may result in account closure and forfeiture of funds subject to verification.

Eligibility requirements

Only users who meet the legal age and residency requirements may open an account. You must not be self-excluded or prohibited from gambling by any applicable scheme. We may verify your age and residency using documents or electronic checks. If you cannot provide satisfactory verification we will restrict or close your account and return any eligible funds after appropriate checks.

Acceptable platform use

Use the platform only for lawful, personal entertainment. Prohibited activity includes attempting to manipulate games, colluding with others, using automated bots, making fraudulent payment claims or using VPNs to bypass restrictions. Abusive behaviour towards staff or other players is not tolerated. We may monitor activity and take action where behaviour breaches these rules, including voiding bets, withholding winnings and closing accounts.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to their specific terms as well as these general rules. Bonus funds may carry wagering requirements, game exclusions, maximum bet limits and expiry periods. We may require account verification before allowing withdrawals of bonus-related funds. Bonus abuse or rapid bet cancellation patterns may result in bonus removal and account sanctions. Always check the promotion terms shown in your account for the correct conditions.

Deposits and withdrawals

Deposit and withdrawal options are clearly listed in your account. We will attempt to return funds to the original payment method where possible. Processing times and any fees depend on the chosen method. Large or unusual transactions may be subject to enhanced verification and checks for compliance with anti-money laundering rules, which can delay processing. We may set deposit, loss and withdrawal limits and will enforce these as necessary for account safety and regulation.

Dispute resolution

If you have a complaint contact customer support so we can investigate. We aim to resolve most issues quickly and will provide a reference for any formal complaint. If a matter cannot be resolved between us we will explain further escalation options, which may include referral to an independent adjudicator where applicable.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be published on the site and where appropriate communicated to account holders. Continued use of the platform after changes indicates acceptance of the revised terms. Please review this page regularly to stay informed of any updates.